Cookie Policy

How We Use Cookies to Ensure a Secure and Seamless Experience

Reliable Support Group uses cookies to make our website work effectively, securely process your enquiries, and understand how visitors interact with our services. This policy explains what cookies are, the types we use, and how you can control your preferences.

1. What Are Cookies? Cookies are small text files placed on your computer, smartphone, or other devices when you visit a website. They are widely used to make websites function properly, improve user experience, and provide analytical information to the website owners.

2. How Reliable Support Group Uses Cookies At Reliable Support Group, our primary goal is to provide a safe, accessible, and informative online environment for individuals and families seeking care. We use cookies to:

  • Ensure our website functions technically and securely.

  • Protect user data when submitting confidential care enquiries through our online forms.

  • Understand how visitors navigate our site so we can improve our content and services.

3. The Types of Cookies We Use To maintain compliance with UK regulations, we classify our cookies into the following categories:

  • Strictly Necessary Cookies: These cookies are essential for our website to operate. They enable core functionalities such as security, network management, and accessibility. For example, we utilize reCAPTCHA to protect our confidential enquiry forms from spam and automated abuse. You cannot opt out of these cookies through our site, though you may disable them by changing your browser settings (which may affect how the website functions).

  • Analytical and Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how they move around our website. This helps us improve the way our website works, ensuring users can easily find information about our domiciliary, live-in, and specialist support services.

  • Functional Cookies: These are used to recognize you when you return to our website, enabling us to personalize our content for you and remember your preferences.

4. Third-Party Cookies In some cases, we use trusted third-party services that may also place cookies on your device. This includes security tools like Google reCAPTCHA and analytics providers. These third parties handle your data in accordance with their own privacy policies, aligned with UK GDPR standards.

5. How to Manage Your Cookie Preferences You have the right to choose whether or not to accept non-essential cookies. You can manage your preferences in the following ways:

  • Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

  • Cookie Banner: When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies.

6. Updates to This Policy We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or UK legal requirements. We encourage you to review this page periodically.

7. Contact Us If you have any questions or concerns about our use of cookies or how we handle your digital privacy, please reach out to our team. We are available 24 hours a day, 7 days a week.

  • Phone: 07455 086153

  • Email: enquiries@reliablesupportgroup.co.uk