Accessibility Statement

Ensuring Our Services Are Accessible to Everyone

Reliable Support Group is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. Because our core mission involves supporting individuals with learning disabilities and complex needs , we believe our digital presence must reflect these exact same values of inclusivity and dignity.

1. Our Commitment to Accessibility

Reliable Support Group is dedicated to ensuring our digital services are accessible to everyone, including individuals with visual, hearing, cognitive, and motor impairments. We are actively working to increase the accessibility and usability of our website, adhering to many of the available standards and UK guidelines for digital health and social care providers.

2. How Accessible This Website Is

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels, and fonts using browser settings.

  • Zoom in up to 300% without the text spilling off the screen.

  • Navigate most of the website using just a keyboard.

  • Navigate most of the website using speech recognition software.

  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver).

We have also made the website text as simple as possible to understand, keeping in mind the diverse needs of the families and individuals we support across Lincolnshire, Nottinghamshire, and nationally.

3. Technical Specifications and Standards This website is designed to be compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone. Conformance with these guidelines helps ensure our website meets the expectations set out by the NHS and the Care Quality Commission (CQC) Fundamental Standards.

4. What to Do If You Cannot Access Parts of This Website If you need information on this website in a different format like accessible PDF, large print, easy read, or audio recording, please let us know. We understand that finding the right domiciliary care, live-in care, or specialist support can be overwhelming, and we do not want website barriers to prevent you from getting the help you need.

  • Phone: 07455 086153

  • Email: enquiries@reliablesupportgroup.co.uk

Our team is available 24 hours a day, 7 days a week, and we will do our utmost to provide the information in a format that works for you.

5. Reporting Accessibility Problems We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact our team immediately at enquiries@reliablesupportgroup.co.uk or call us on 07375 870695. Our founder and management team remain directly involved and will address your concerns promptly.

6. Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).