Privacy Policy

1. Introduction Welcome to Reliable Support Group. We are committed to protecting the privacy and security of our clients, their families, and our website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our commitments to the Care Quality Commission (CQC) Fundamental Standards.

2. The Information We Collect To provide safe, effective, and person-centred care, we need to collect specific personal and sometimes sensitive information. We only collect what is strictly necessary.

• Standard Personal Data: When you contact us or fill out an enquiry form, we collect your name, phone number, email address, and location details.

• Special Category Data (Health Information): To create your bespoke care plan and conduct our nurse-led assessments, we collect details regarding your medical history, learning disabilities, complex health needs, daily routines, and specific care requirements.

• Website Usage Data: Information about how you use our website, including your IP address, browser type, and interaction with our pages, collected via cookies (detailed in our Cookie Policy).

3. How We Use Your Information

We use your data solely for the purposes of providing and improving our care services. Specifically, we use it to:

• Respond promptly to your enquiries and arrange listening consultations.

• Conduct thorough nurse-led assessments to determine the right support plan.

• Deliver safe, personalised domiciliary, live-in, or specialist support.

• Communicate with you and your designated family members regarding your care and any plan reviews.

• Comply with legal and regulatory obligations set by the CQC and UK health authorities.

4. How We Share Your Information Your details are always protected. We will never sell or share your personal data with third parties for marketing purposes. We only share your information when necessary for your care or when legally required:

• Healthcare Professionals: We work collaboratively and may share relevant health data with your GP, multi-disciplinary teams, or other healthcare professionals to ensure the best outcomes for you.

• Family Members: With your explicit consent, we provide regular updates and direct communication to your family for their peace of mind.

• Regulatory Bodies: We may be required to share information with the CQC or local authorities (such as Lincolnshire or Nottinghamshire County Councils) to demonstrate our compliance with safety and care standards.

5. Data Security and Retention All information shared with us is treated with the strictest confidentiality and stored securely. We employ robust physical and digital security measures to prevent unauthorised access, loss, or alteration of your data. We retain your personal and medical records only for as long as necessary to fulfill our care obligations and meet UK statutory retention periods for health and social care records.

6. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to access: You can request copies of the personal data we hold about you.

• The right to rectification: You can ask us to correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your data, under certain conditions.

• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

7. Contact Us If you have any questions about this Privacy Policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us. We are available 7 days a week.

• Phone: 07455 086153

• Email: enquiries@reliablesupportgroup.co.uk